86% of the time the answer is here
Frequently asked questions
We understand that you may have expectations regarding the delivery of your order.
For greater transparency, delivery times are clearly explained throughout our site. In general, delivery will take between 5 and 16 working days with the primary objective of delivering to you within 9 working days once your order is shipped (24 hours).
Please do not overly solicit our customer service on this matter, as once shipped, we no longer have any impact on its progress.
There are two scenarios,
- Either you have informed your phone number when you order, it is therefore normal that you have not received an email if we do not have it.
- Either you have informed your mail when you order in this case: we confirm that you have received it, we ask you to look carefully in each category of your mailbox because it is possible that our confirmation email ends up in your Junk emails, Promotions or Networks, and this happens in 99% of cases when we receive this question.
Once your order has been processed if this is the case (24 to 72 hours after your order)
We confirm that you will receive the shipping confirmation email, just like the order confirmation email. We ask you to look carefully in each category of your mailbox because it is possible that our confirmation email ends up in your Junk emails, Promotions or Networks, and this happens in 99% of cases when we receive this question.
Choosing the right size is essential! Just check out our size guide on our product pages to find detailed information and ensure you make the best possible choice.
Customizing your jersey allows you to add a personal touch with maximum 20 characters. Express your unique style by choosing the words or numbers that mean the most to you.
I regret to inform you that we cannot make changes once the order has been placed for obvious reasons of volume.
If your order tracking number is faulty, please note that currently around 5% of tracking numbers are experiencing problems.
However, this in no way affects the delivery time of your order. In reality, this usually indicates that your order has already been shipped.
We would like to inform you that the tracking of your package will only be updated when it has arrived in France. This is a normal situation and should not be a cause for concern.
Before 45 days, no refund procedure is initiated due to possible delays beyond our control. After this period, an in-depth investigation is opened within the following 3 days. In the event of a positive response, the refund is issued immediately and takes between 2 and 5 days. If the answer is negative, it must be an error on your part, wrong address, lie after verification of the tracking, fraud. Thank you for your understanding.
Still need help?
Contact form
We will be happy to respond to you as quickly as possible during working days: Monday to Friday, from 10 a.m. to 18 p.m.
Thank you for your understanding, and see you soon.